Refund policy

Return & Exchange Policy – KUSHAA

At KUSHAA, every piece is thoughtfully handcrafted. We ensure quality and authenticity, but in case you need assistance, here’s our policy:

1. Returns & Exchanges

• We accept returns or exchanges within 5 days of delivery.
• The product must be unused, unwashed, and in its original condition with tags intact.

2. Damaged / Incorrect Product

• If you receive a defective or incorrect item, notify us within 48 hours of delivery.
• Kindly share clear images or videos highlighting the issue.
• Our team will assist you with a replacement or refund.

3. Exchange Policy

• Exchanges are subject to product availability.
• If unavailable, a store credit will be issued.
• Store credits are non-refundable and valid for future purchases.

4. Refund Policy

• Prepaid orders: Refunds processed to original payment method within 5–7 working days after approval.
• COD orders: Refunds via bank transfer or store credit.

5. Non-Returnable Items

• Customized or altered products (including fall & edging services)
• Sale or promotional items
• Gift cards

6. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order.
• Once shipped, cancellation is not possible.

7. Important Notes

• Slight variations in colour or texture are natural due to handloom processes.
• Each KUSHAA saree is unique and reflects authentic craftsmanship.

📩 For assistance: support@kushaa.com